{"text_format":"1","workbook":"xlsx","n_sheets":3,"sheets":["Product Issue","Sort Check","Sheet2"],"not_rendered":{"charts":0,"images":2,"macros":1,"external_links":0,"defined_names":0,"comments":0,"pivot_tables":0},"unopened":[],"bounds":{"document_bytes":16777216,"sheet_cells":100000,"rows_first":2000,"rows_last":500,"rows_between":2000,"halvings":0,"cell_chars":16384,"cell_head_chars":4096},"cells_cut":0,"cells_raw":0,"read":"whole","date_system":"1900"}

{"sheet":"Product Issue","index":0,"n_rows":71,"n_cols":11,"rows_kept":71,"cut":false,"hidden":false,"merged":[[0,0,0,7]]}
["COMPLAINT LOG"]
["Seq. No.","Agent","Dist. ID","Date Rec’d.","Type/ Device","Batch","Date","Complaint","Disposition","Keywords","Additional follow up"]
[null,null,null,"2014-04-03","PowerStrips","Not Available","2014-03-17","Member wore PowerStrips the week prior to going to Hawaii, he did not wear any while in Hawaii. He got a sunburn on the same elbow that he had been wearing the PowerStrip on in the first few days.","Strips were used correctly","Sunburn","Unable to find an actual connection between use of strip and sunburn. "]
[null,null,null,"2014-04-06","PowerStrips",249,"2014-03-26","PowerStrips not sticking. If cut, it doesn’t adhere very well. It would stick for a short period and then start part to peel.","Strips were used correctly","Not Sticking","informed operations team and offered options for helping keep strip on (medical tape) "]
[null,null,null,"2014-04-16","Pulse",1024668,"2014-03-03","Member’s husband was eating the Pulse and bit hard into the metal piece that was in the bag and had almost swallowed the piece. Member said her husband experience an intense toothache for the better part of the day. Member described the metal piece as larger the head of a thumb tack but smaller than a dime, and the thickness of 3 dimes stacked.",null,"Metal","Operations was informed"]
[null,null,null,"2014-04-17","PowerStrips",257,"2014-03-29","Member ordered ten pack. Member said they were having a hard time with just one of the packs of PowerStrips sticking. The PowerStrip would start rolling up, or seemed to dry out within 1-8hr of application.","Strips were used correctly","Not Sticking","informed operations team and offered options for helping keep strip on (medical tape) "]
[null,null,null,"2014-03-24","PowerStrips",302,"2014-03-07","Member says when she opened her pack a spider crawled out.",null,"Spider","Operations was informed"]
[null,null,null,"2014-05-06","PowerStrips",398,"2014-04-26","Member wore patch on neck to help with his pain and did not feel pain relief by morning.","Strip was only worn for a short time","No Pain Relief","Said they would try again then never followed up with us - do not know if it worked better with longer use"]
[null,null,null,"2014-04-30","PowerStrips",327,"2014-04-12","Member applied PowerStrip to lower back and noticed the ends not wanting to stick down. Applied PowerStrip to neck, and the strip stuck fine.","Strip did work when applied differently - possibly applied wrong the first time","Not Sticking"]
[null,null,null,"2014-05-01","PowerStrips",416,"2014-06-19","PowerStrip not sticking","Unclear - didn't want to give information","Not Sticking"]
[null,null,null,"2014-05-01","PowerStrips",792,"2013-07-31","PowerStrip not sticking","Unclear - didn't want to give information","Not Sticking"]
[null,null,null,"2014-05-01","PowerStrips",2101,"2013-11-21","PowerStrip not sticking","Unclear - didn't want to give information","Not Sticking"]
[null,null,null,"2014-05-02","PowerStrips",1465,"2013-10-07","PowerStrip not sticking","Unclear - didn't want to give information","Not Sticking"]
[null,"Amber",2835054,"2014-09-05","Frequensea","P1829","2014-09-02","\"Tasted like it had gone bad. Tangy\"","Agent: \"I think the member was expecting a juice flavor.\"","Flavor"]
[null,"Amber",2823186,"2014-09-05","Frequensea","PO826","2014-09-02","Measured 1 3/4 cups per bottle - 3 of 14 were measured of the 14 bottles she had left from her order of 32 bottles. This is a concern: A quality control issue. Bottle shows it contains 16 oz = 2 cups US","Unclear - didn't want to give information","Quality Control"]
[null,"Amber",85439347,"2014-09-05","People's Business Pack Aim",null,"2014-09-02","Only got 5 bottles. Should have got 6.","Unclear - didn't want to give information","Missing product"]
[null,"Amber",44222093,"2014-09-05","PowerStrips","E04072016F1","2014-08-29","Lack of warmth or heat. No similar results.","Strips were used correctly","Quality Control"]
[null,"Amber",43752210,"2014-09-05","SolarStrips",null,"2014-08-29","She said the strips were hard andcrumbly, they crumbled as soon as she pulled them out.","Unclear - didn't want to give information","Quality Control"]
[null,"Amber",2823186,"2014-09-05","Frequensea",null,"2014-09-02","A Frequensea bottle he opened seemed like it wasn't all that full, so he measured a new bottle. 2 other bottles he measured were the same. One of the bottles did have less than the rest.","Unclear - didn't want to give information","Quality Control"]
[null,"Amber",5333309,"2014-09-05","ZMP","5000-83","2014-09-02","Sticky, thick and discolored. Off smell.","Unclear - didn't want to give information","Quality Control"]
[null,"Amber",50878039,"2014-09-05","PowerStrips","E07022016M21","2014-09-02","Adhesive- Not working. 25 passed out/40% complaining about adhesive not sticking.","Unclear - didn't want to give information","Not Sticking"]
[null,"Abra",5636109,"2014-09-05","PowerStrips","E02172016M16","2014-08-01","The patches from this order are not sticking. She has never had this problem before and has not altered her diet or living conditions in any way.","Strips were used correctly","Not Sticking"]
[null,"Treyton",68519082,"2014-09-05","PowerStrips","E03122016M17","2014-08-01","The strips from this pack aren't sticking for very long. She hasn't had any problems in the past, yet with this pack they won't stick for more than a few hours. She's followed Dr. Saucedo's advice for cleaning the area, but still nothing.","Possible changes in humidity. Lives in a very humid place. (MI)","Not sticking"]
[null,"Treyton",60861028,"2014-09-05","PowerStrips","E02172016M16 and E03272016M18","2014-07-30","Many of the strips weren't sticking. She even tried many of D. Saucedo's suggestions, but nothing. The worst case was one of the 10 packs that had 12 strips that wouldn't stick.","Strips were used correctly","Not Sticking"]
[null,"Amber",1361657,"2014-09-05","Frequensea","P0862","2014-09-02","2 of the bottles, the paper lid was wet. She says she smelled it and it smelled really bad. Need 2 replacements.","Unclear - didn't want to give information","Smell."]
[null,"Clark",77782170,"2014-09-05","PowerStrips","E05292068419","2014-07-23","Adhesive not working- Distributor hasn't had the problem with prior orders. Distributed samples/ prospects experiencing the same problem.","Strips were used correctly","Not Sticking"]
[null,"Anna",29995254,"2014-09-05","Frequensea",null,"2014-07-23","One bottle was leaking.","Unclear - didn't want to give information","Packaging"]
[null,"Anna",5172474,"2014-09-12","Chocolate Wafers",null,"2014-09-08","Chocolate melted in shipping. ","Unclear - didn't want to give information","Shipping"]
[null,"Anna",8220282,"2014-09-12","Thunder",14277,"2014-09-09","Thunder lid popped open during shipping.","Unclear - didn't want to give information","Packaging"]
[null,"Eric",5032410,"2014-09-12","Frequensea","PO871","2014-09-09","Bottle seals were leaking and product smelled funny.","Unclear - didn't want to give information","Packaging"]
[null,null,null,"2014-09-12","PowerStrips",null,"2014-09-11","PowerStrips are not sticking. He said that, specifically, they were not sticking around joint areas. Advised the use of medical tape for difficult areas. Also advised hydration, etc.","Using product incorrectly","Not Sticking"]
[null,"Abra",95096393,"2014-09-12","SolarStrips","631/667","2014-09-10","Some SS were missing from each pack. She said the 1st had about 3 missing and the second had 2 missing, a total of 5 missing strips. JC approved sending her an additional 5. Emailed Dalia. See acc. For further info.","Unclear - didn't want to give information","Missing product"]
[null,"Clark",8289997,"2014-09-12","Frequensea","PO861/PO871","2014-09-09","Seal bad on several bottles (6) One bottle when oppen frothed out of the top. Not all bottles have been opened. So far 6 of 32 bottles have returned. ","Uses product daily. Been fith FGI since 6 weeks after intro. of frequensea.","Packaging"]
[null,"Mariana",9809245,"2014-09-12","Frequensea",null,"2014-09-08","One of the bottle lids was ruptured and the product was black.","Unclear - didn't want to give information","Packaging"]
[null,"Jitaima",80731988,"2014-09-12","SolarStrips","TF003B","2014-09-09","There was an X on one of the SolarStrip packs, but no strip","Unclear - didn't want to give information","Missing product"]
[null,"Anna",83277192,"2014-09-12","PowerStrips",null,"2014-09-05","2 pack, missing the extra 3 strips in each for a total of 6 PowerStrips","Unclear - didn't want to give information","Missing product"]
[null,"Anna",8220282,"2014-09-12","Thunder",null,"2014-09-09","Damaged container.. She is going to send a picture of the damaged container, she said she opened the package and the container lid popped out and spilt everywhere","Unclear - didn't want to give information","Packaging"]
[null,"Natalia",61957722,"2014-09-23","PowerStrips","KR2013-010479","2014-09-23","Product missing - Adhesive is not sticking. She tried 4 of them. They don't stick. Nancy asked questions to her about lotion and if she showered even if she took the backing off. She just said that they don't stick.","Unclear - didn't want to give information","Not Sticking"]
[null,"Natalia",55186388,"2014-09-23","PowerStrips","E06252016F4","2014-09-22","Only sticks half of the time it usually sticks for. Comes off very easily.","Unclear - didn't want to give information","Not Sticking"]
[null,"Beth",4736118,"2014-09-23","Frequensea","P0871","2014-09-18","4 bottles of frequensea have \"mold\" on the top, and there is a strange smell, and it tastes off.","Unclear - didn't want to give information","Quality Control"]
[null,"Natalia",7825273,"2014-09-23","Chocolate Wafers",null,"2014-09-16","The product was all melted through the box. It was in a bag without the icepack.","Unclear - didn't want to give information","Shipping"]
[null,"Alex",84607115,"2014-09-23","PowerStrips",null,"2014-09-15","Patches were not sticking for more than a few hours. Debra gave a pack of strips to her cousin who works in a car factory and sweats a lot during work which caused the patch to come off.","Strips not sticking due to sweat.","Not Sticking"]
[null,"Natalia",2835054,"2014-09-23","Frequensea",null,"2014-09-12","Product went bad due to heat exposure. Kind of like when orange juice goes bad.","Unclear - didn't want to give information","Shipping"]
[null,"Beth",5172474,"2014-09-23","Chocolate Wafers",null,"2014-09-15","Original order came melted, as did replacement. Neither had ice packs. Member would like a replacement with ice packs.","Unclear - didn't want to give information","Shipping"]
[null,"Mariana",8681970,"2014-09-23","Pure","92010-166","2014-09-05","The product was too hot and she was concerned that it lost its beneficial properties. I assured her that ded not happen and that the product should be okay to use.","Unclear - didn't want to give information","Hot"]
[null,"Trevor",99460043,"2014-09-23","PowerStrips",919,"2014-09-17","PowerStrips are not sticking. Used all the tricks.","Strips were used correctly","Not Sticking"]
[null,"Trevor",8531004,"2014-09-23","PowerStrips",null,"2014-09-16","PowerStrips not working, not sticking. She said they tried all the tricks to get them to stick better, and they still only lasted about 2 hours.","Strips were used correctly","Not Sticking"]
[null,"Ryan",3883350,"2014-09-26","Frequensea",null,"2014-09-25","He was on his 9th bottle of Frequensea and the paper lid was wet and the liquid was all rotten, so he wasn't able to use 8 out of 16 bottles.","Unclear - didn't want to give information","Packaging"]
[null,"Jitaima",3886438,"2014-09-26","FIXX",null,"2014-09-25","4 different bags of FIXX had less amount of powder than all the rest of them.","Unclear - didn't want to give information","Missing product"]
[null,"Jitaima",200087902,"2014-09-26","PowerStrips","E06252016F4","2014-09-25","It doesn't work. It doesn't stick for her and her down line.","Unclear - didn't want to give information","Not Sticking"]
[null,"Natalia",75081740,"2014-09-26","PowerStrips",null,"2014-09-24","He called to ask if the Formula changed. I said no. He did not get the same relief as he did before. He thinks it was the batch he received.","Unclear - didn't want to give information","Quality Control"]
[null,"Natalia",43355502,"2014-10-09","PowerStrips","PCT KR2013-010479","2014-10-03","The product did not relieve the pain. She thinks the pack is old.","She thinks the pack is old.","Quality Control"]
[null,"Alex",95899457,"2014-10-09","PowerStrips",null,"2014-10-07","Claimed that the patches were not sticking.","She had given them as samples, and those who she gave them to sweat a lot, according to her.","Not Sticking"]
[null,"Angel",52574431,"2014-10-16","BeautyStrips",null,"2014-10-15","She is complaining that the ink of the packaging is toxic and making her sick. She says her face was burned and is poisonous. The envelope was opened and she had trouble breathing and her nose was sensitive. The material of the envelope and the ink is her problem.","Has issues with the packaging","Packaging"]
[null,"Natalia",200013541,"2014-10-16","SolarStrips","TF003C 2016.6.23","2014-10-13","Missing 10 SolarStrips on his order. Package felt lighter when he checked it and counted them he realized he was missing 10 Strips","Unclear - didn't want to give information","Shipping/packaging"]
[null,"Natalia",44056081,"2014-10-16","PowerStrips","PCT NO KR2013-010479 E07282016F5","2014-10-13","The strips are not sticking. They come off easily. After 10 or 2 hrs it comes of. She tried 6 of them.","Unclear - didn't want to give information","Not Sticking"]
[null,null,8981191,"2014-10-21","Guardian Oil","20422-90 140710R","2014-10-18","Smell was not the same as normal guardian.","Unclear - didn't want to give information","Smell."]
[null,"Abra",68281045,"2014-10-23","SolarStrips",1188,"2014-10-20","SolarStrips are falling out when she opens them. She is requesting if we can add some kind of clasp or if the envelop can be bigger.","Unclear - didn't want to give information","Packaging"]
[null,"Angel",97284722,"2014-10-24","Frequensea",null,"2014-10-22","When they received the order the Frequensea pack bottles were dripping from the top of the bottles as well as the seal of guarantee was in between opened and the bottles were kinda crushed.","Unclear - didn't want to give information","Shipping/packaging"]
[null,"Jitaima",97637708,"2014-10-25","Frequensea",null,"2014-10-20","She got the \"I want it all\" pack on the day of the fly in. The bottles of frequensea were all sealed but one of them diddn't have the paper seal on it.","Unclear - didn't want to give information","Packaging"]
[null,"Jitaima",4808649,"2014-10-25","Pulse-8",null,"2014-10-24","She is saying that her friends had Pulse-8 and the powder was rock hard after they used more than half of the container.","She said that it looks like they dipped a wet spoon in and left the powder to dry","Quality Control"]
[null,"Matthew",53319433,"2014-10-25","SolarStrips",48,"2014-10-23","Received the SolarStrips with a red X on them.","Unclear - didn't want to give information","Quality Control"]
[null,"Abra",63535364,"2014-10-30","PowerStrips",1164,"2014-10-29","PowerStrips were not sticking to her or anyone else.","She said she tried everything - correct placement, hydrated, no lotions, clean skin. Made point that it cost us all money.","Not Sticking"]
[null,"Trevor",61735547,"2014-10-30","BeautyStrips",null,"2014-10-28","Some of the packs were torn when she opened the BeautyStrips","Unclear - didn't want to give information","Packaging"]
[null,"Matthew",50082939,"2014-10-30","SolarStrips",1225,"2014-10-28","2 out of 60 SolarStrips packets were open when received","Unclear - didn't want to give information","Packaging"]
[null,"Jitaima",3923812,"2014-11-05","Frequensea",null,"2014-10-30","2 bottles of Frequensea. The 1st one is good. The 2nd one smells rotten and smells really bad.","Unclear - didn't want to give information","Smell."]
[null,"Jitaima",410990,"2014-11-05","Frequensea",null,"2014-11-03","She was getting down to her last 5 bottles from a 4x4 pack. She opened one and the paper lid was brown and leaking. She opened all of them and 2 total were bad.","Unclear - didn't want to give information","Seal"]
[null,"Alex",48140457,"2014-11-06","Pulse-8",14276,"2014-11-04","Pulse-8 had a slight grey color to it but it tasted the same.","Unclear - didn't want to give information","Color","Member support advised the member to throw out this canister and then check the others. A replacement was made."]
[null,"Beth",91055097,"2014-11-06","PowerStrips","pct KR2013/010479","2014-11-04","PowerStrips won't stick. Went over basic suggestions to help them stick.","Member is requesting a call and possible replacement if we find that there was an issue with this batch","Not Sticking"]
[null,"Kalin",200108216,"2014-11-06","PowerStrips","E10062016NF2","2014-11-05","Product isn't sticking. Edges were coming off after 20 minutes. Tape was used to make them stick. Says the patch is still working, but it doesn't stick.","Unclear - didn't want to give information","Not Sticking","Sent 1 pack to replace this pack."]
[null,"Jitaima",59786727,"2014-11-06","Pulse-8",14276,"2014-11-05","She ordered 6 canisters. One of them had no lid or plastic.","Unclear - didn't want to give information","Seal","A replacement was sent."]

{"sheet":"Sort Check","index":1,"n_rows":24,"n_cols":11,"rows_kept":24,"cut":false,"hidden":false,"merged":[]}
["Seq. No.","Agent","Dist. ID","Date Rec’d.","Type/ Device","Batch","Date","Complaint","Disposition","Keywords","Additional follow up"]
[null,null,null,"2014-04-06","PowerStrips",249,"2014-03-26","PowerStrips not sticking. If cut, it doesn’t adhere very well. It would stick for a short period and then start part to peel.","Strips were used correctly","Not Sticking"]
[null,null,null,"2014-04-17","PowerStrips",257,"2014-03-29","Member ordered ten pack. Member said they were having a hard time with just one of the packs of PowerStrips sticking. The PowerStrip would start rolling up, or seemed to dry out within 1-8hr of application.","Strips were used correctly","Not Sticking"]
[null,null,null,"2014-04-30","PowerStrips",327,"2014-04-12","Member applied PowerStrip to lower back and noticed the ends not wanting to stick down. Applied PowerStrip to neck, and the strip stuck fine.","Strip did work when applied differently - possibly applied wrong the first time","Not Sticking"]
[null,null,null,"2014-05-01","PowerStrips",416,"2014-06-19","PowerStrip not sticking","Unclear - didn't want to give information","Not Sticking"]
[null,null,null,"2014-05-01","PowerStrips",792,"2013-07-31","PowerStrip not sticking","Unclear - didn't want to give information","Not Sticking"]
[null,null,null,"2014-05-01","PowerStrips",2101,"2013-11-21","PowerStrip not sticking","Unclear - didn't want to give information","Not Sticking"]
[null,null,null,"2014-05-02","PowerStrips",1465,"2013-10-07","PowerStrip not sticking","Unclear - didn't want to give information","Not Sticking"]
[null,"Amber",50878039,"2014-09-05","PowerStrips","E07022016M21","2014-09-02","Adhesive- Not working. 25 passed out/40% complaining about adhesive not sticking.","Unclear - didn't want to give information","Not Sticking"]
[null,"Abra",5636109,"2014-09-05","PowerStrips","E02172016M16","2014-08-01","The patches from this order are not sticking. She has never had this problem before and has not altered her diet or living conditions in any way.","Strips were used correctly","Not Sticking"]
[null,"Treyton",60861028,"2014-09-05","PowerStrips","E02172016M16 and E03272016M18","2014-07-30","Many of the strips weren't sticking. She even tried many of D. Saucedo's suggestions, but nothing. The worst case was one of the 10 packs that had 12 strips that wouldn't stick.","Strips were used correctly","Not Sticking"]
[null,"Clark",77782170,"2014-09-05","PowerStrips","E05292068419","2014-07-23","Adhesive not working- Distributor hasn't had the problem with prior orders. Distributed samples/ prospects experiencing the same problem.","Strips were used correctly","Not Sticking"]
[null,null,null,"2014-09-12","PowerStrips",null,"2014-09-11","PowerStrips are not sticking. He said that, specifically, they were not sticking around joint areas. Advised the use of medical tape for difficult areas. Also advised hydration, etc.","Using product incorrectly","Not Sticking"]
[null,"Natalia",61957722,"2014-09-23","PowerStrips","KR2013-010479","2014-09-23","Product missing - Adhesive is not sticking. She tried 4 of them. They don't stick. Nancy asked questions to her about lotion and if she showered even if she took the backing off. She just said that they don't stick.","Unclear - didn't want to give information","Not Sticking"]
[null,"Natalia",55186388,"2014-09-23","PowerStrips","E06252016F4","2014-09-22","Only sticks half of the time it usually sticks for. Comes off very easily.","Unclear - didn't want to give information","Not Sticking"]
[null,"Alex",84607115,"2014-09-23","PowerStrips",null,"2014-09-15","Patches were not sticking for more than a few hours. Debra gave a pack of strips to her cousin who works in a car factory and sweats a lot during work which caused the patch to come off.","Strips not sticking due to sweat.","Not Sticking"]
[null,"Trevor",99460043,"2014-09-23","PowerStrips",919,"2014-09-17","PowerStrips are not sticking. Used all the tricks.","Strips were used correctly","Not Sticking"]
[null,"Trevor",8531004,"2014-09-23","PowerStrips",null,"2014-09-16","PowerStrips not working, not sticking. She said they tried all the tricks to get them to stick better, and they still only lasted about 2 hours.","Strips were used correctly","Not Sticking"]
[null,"Jitaima",200087902,"2014-09-26","PowerStrips","E06252016F4","2014-09-25","It doesn't work. It doesn't stick for her and her down line.","Unclear - didn't want to give information","Not Sticking"]
[null,"Alex",95899457,"2014-10-09","PowerStrips",null,"2014-10-07","Claimed that the patches were not sticking.","She had given them as samples, and those who she gave them to sweat a lot, according to her.","Not Sticking"]
[null,"Natalia",44056081,"2014-10-16","PowerStrips","PCT NO KR2013-010479 E07282016F5","2014-10-13","The strips are not sticking. They come off easily. After 10 or 2 hrs it comes of. She tried 6 of them.","Unclear - didn't want to give information","Not Sticking"]
[null,"Abra",63535364,"2014-10-30","PowerStrips",1164,"2014-10-29","PowerStrips were not sticking to her or anyone else.","She said she tried everything - correct placement, hydrated, no lotions, clean skin. Made point that it cost us all money.","Not Sticking"]
[null,"Beth",91055097,"2014-11-06","PowerStrips","pct KR2013/010479","2014-11-04","PowerStrips won't stick. Went over basic suggestions to help them stick.","Member is requesting a call and possible replacement if we find that there was an issue with this batch","Not Sticking"]
[null,"Kalin",200108216,"2014-11-06","PowerStrips","E10062016NF2","2014-11-05","Product isn't sticking. Edges were coming off after 20 minutes. Tape was used to make them stick. Says the patch is still working, but it doesn't stick.","Unclear - didn't want to give information","Not Sticking"]

{"sheet":"Sheet2","index":2,"n_rows":19,"n_cols":2,"rows_kept":19,"cut":false,"hidden":false,"merged":[]}
["Products","Agents"]
["PowerStrips","Abra"]
["SolarStrips","Alex"]
["BeautyStrips","Amber"]
["Pure","Angel"]
["Pulse","Anna"]
["Pulse-8","Beth"]
["Frequensea","Clark"]
["ZMP","Eric"]
["People's Business Pack","Jesus"]
["Chocolate Wafers","Jitaima"]
["Thunder","Justin"]
["Fixx","Kalin"]
["Guardian Oil","Mariana"]
[null,"Matthew"]
[null,"Natalia"]
[null,"Ryan"]
[null,"Trevor"]
[null,"Treyton"]